Frequently Asked Questions
Everything you need to know about your pet's favorite gear.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition, unused, and with all tags attached. Please note that for hygiene reasons, some items may be final sale.
How do I choose the right size for my pet?
Each product page includes a detailed size guide. We recommend measuring your pet's neck, chest, and length carefully. If your pet is between sizes, we generally suggest choosing the larger size for comfort.
Are your materials safe and durable?
Absolutely. We prioritize high-quality, non-toxic fabrics and durable hardware to ensure our products are safe for your pets and can withstand daily wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you need to make a change, please contact our support team within 12 hours of placement. Once an order has reached the shipping stage, it cannot be modified.